When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate.

WHO WE ARE

Tealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium’s leadership in CDP is translating directly into leadership in enabling enterprise AI strategies. By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale.

More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale.

Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these. We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect.

With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation. Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include:

• A Leader in the 2025 Gartner® Magic Quadrant™ for Customer Data Platforms

• 2025 TrustRadius Award Winner: Buyer’s Choice

• 2024 Invoca Partner Collaboration Award

• 2024 G2 Leader in Tag Management & Enterprise Data Governance

• Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024)

• Named on Destination CRM’s 2024 Top 100 Technologies List for Sales

• Named on the 2024 Best and Brightest in the Nation list

• BuiltIn’s 2024 Best Place to Work

WHAT WE ARE LOOKING FOR

Tealium is seeking a Manager of Technical Strategy and Success to manage and elevate our Technical Strategist CSM team. This is not a traditional Customer Success Manager role, our team is evolving into true technical strategists who work shoulder-to-shoulder with customers to maximize value from Tealium’s Customer Data Platform (CDP) and ecosystem. We need a leader with both the technical depth and strategic vision to guide customers, inspire the team, and drive adoption of emerging capabilities such as AI-driven efficiencies across data, activation, and personalization. This leader will also carry responsibility for gross and net retention across their team’s portfolio and will partner closely with Sales to drive growth.

You’ll be at the forefront of shaping how enterprise organizations leverage data and AI to drive customer experience transformation. Leading a team of technical and strategic CSMs, you’ll play a pivotal role in ensuring customers not only adopt Tealium but also unlock the full business potential of their Tealium investments.

YOUR DAY TO DAY

• Lead and mentor a team of Technical Strategist CSMs, ensuring they deliver both measurable business outcomes and deep technical guidance.

• Serve as a Consultative, Trusted Advisor and thought partner to customers, with the ability to dive deep into their use cases, architectures, and data strategies.

• Drive customer adoption of Tealium’s solution, ensuring maximum value realization and alignment to business objectives.

• The CDP Category requires support of a customer journey with technical aptitude and use case understanding combined with Business Value understanding and articulation.

• The categories of AdTech, MarTech, and DataTech understanding is important.

• Champion the integration of AI-driven efficiencies and automation into customer success engagements.

• Partner closely with Sales on renewals, expansions, and executive-level account strategy, ensuring seamless collaboration across the customer lifecycle.

• Partner cross-functionally with Product, Sales, and Solutions Consulting to bring customer feedback into Tealium’s roadmap and influence innovation.

• Establish repeatable playbooks for customer engagement that balance strategic advisory with technical execution support.

• Act as a subject matter expert in the customer data space, educating both customers and internal teams on best practices, industry trends, and innovation opportunities.

• Roll up sleeves alongside your team to troubleshoot customer challenges, architect solutions, and model “lead from the front” engagement.

• Provide technical guidance and thought leadership, ensuring the team deeply understands Tealium’s platform architecture, integrations, and data flows, and can translate complex technical concepts into clear and measurable outcomes and business value.

WHAT YOU BRING TO TEALIUM

• 10+ years of experience in Customer Success, Solution Consulting, or Technical Strategy within the SaaS industry, with a strong preference for expertise in CDP, martech, or data platforms.

• 3–5 years of proven leadership experience, managing and developing high-performing teams.

• Proven expertise in the customer data space, with the ability to articulate both business outcomes and technical architectures.

• Demonstrated success leading and scaling technical customer-facing teams and driving teams and customer engagements towards measurable outcomes and value generated.

  • Especially ROAS, ROMS, or business value generated by Personalization.

• Strong grasp of AI applications for customer data, marketing efficiency, and personalization.

• Ability to operate at both executive-level strategy and technical solutioning detail.

• Passion for customer advocacy, with a willingness to engage directly with customer teams on technical and strategic needs.

• Excellent communication, storytelling, and executive presence.
  

WAGE TRANSPARENCY

In many U.S. states, employers are required to include a pay range for posted positions. Although this isn't a requirement in every state, communicating transparently is a cornerstone of our operations at Tealium, and we believe in making this information available to all applicants.

The U.S. pay range for this full-time position is listed below, however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary, this position is eligible for a robust benefits package that includes the following:

• Employees are eligible to receive an annual bonus and stock options.

• Employees and their families are eligible for medical, dental, vision, life, and disability insurance.

• Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.

• Employees are eligible for flexible paid time-off and extended paid parental leave.

• We offer 11 paid holidays annually

• We offer 15 hours of paid work time for volunteer activities and programs.

• Our sick leave accrual is the following for our employees:

  • Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year.

  • Exempt Non - CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year.

  • Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.

An overview of our benefits and perks can be found on our careers page, https://tealium.com/careers/. Additional details regarding the benefits package will be provided during your interview process.

Compensation Range- $110,000 - $140,000 Base + Variable + Equity Options

WHY YOU WANT TO WORK HERE

At Tealium, we don’t just offer the ordinary, we provide the extraordinary:

• Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium
• Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries
• Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually
• Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment
• Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants
• Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays
• Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness
• Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs
• Health and Related Benefits Programs, offering market competitive benefits programs