The Global Security Operations Centre (GSOC) is central to eSentire’s Service Delivery Organization (SDO) with a growing team of over 100 passionate members across two SOC locations in Canada and Ireland. The GSOC delivers comprehensive security services to customers worldwide on a 24x7 basis, utilizing best-in-class tooling from both external vendors and internally developed technologies. We are trusted by over 1500 organizations globally to detect and respond to cyber threats and to protect them from business disruption.

eSentire considers employee development, wellbeing, and mental health as top priorities. GSOC Analysts operate on static and predictable 8-hour shifts which offer a healthy work-life balance and are provided with resources to develop and grow their careers.

The successful candidate will perform Tier II security analysis tasks across network, endpoint, log, and cloud security in a fast-paced and dynamic environment.

Tier II Responsibilities

In addition to the Tier 1 responsibilities listed below, Tier II SOC Analysts are also responsible for the following:

• Completing more complex high priority/escalated client support tickets
• Participating in Incident/Breach response investigations and deliver incident response reports and after-action reviews
• Work on various internal projects/initiatives such as UAT of new SOC tools, working cross functionally with other teams/departments as a stakeholder for the Service Delivery Organization
• Writing or providing input to our Learning and Development team on KB Articles or training content
• Delivering training modules and conducting assessments with new hires
• Ongoing mentoring and coaching of Tier I Analysts
• Participating in Quarterly Service Reviews (QSRs) with our Customer Success Team providing technical input from the SOC where necessary
• Secondary review and approval of permanent signal filters, Global Denylist IP Nominations, and high priority client alerts
• Critical Event Reviews – performing secondary audits of selected signals and following up with analysts and clients as necessary

Tier I Responsibilities

• Analyze incoming security signals in real time with a balance of accuracy and speed using a variety of forensic tools
• Apply investigative tools, techniques and procedures (TTPs), use your understanding of the security threats associated with the incoming signals and follow defined Runbooks to determine and execute the relevant actions
• Perform allowlisting/filtering of false positive signals
• For confirmed true positive signals, you will alert clients using defined templates and escalate high priority alerts to clients by phone
• Block malicious network traffic and isolate infected hosts on customers networks
• Add malicious IOC’s to eSentire’s Global Deynlist for all customers where appropriate
• Complete basic-intermediate client support requests/queries assigned by the operations lead. Work directly with clients via email/phone as needed to complete these tasks
• Handle some service administration and troubleshooting tasks

Requirements

• Relevant degree in Computer Science, IT Security, IT Management, IT Support or related discipline. The completed course must include a strong focus on networking and security.
• 3+ years’ full-time experience in a Security Operations Centre or similar Cyber Security Analysis role excluding time spent on an intern or work experience program
• Hands on experience in at least one of the following Security domains:
  • Network Security including Intrusion Detection Systems (IDS)
    • Windows Endpoint Security, using EDR products such as VMware Carbon Black Response/Threat Hunter, Crowdstrike Falcon or Microsoft Defender ATP
    • SIEM/Log Management, using products such as SumoLogic, Splunk or similar
  • Knowledge and experience of network and endpoint security technologies including:
    • Snort/Suricata, Packet Capture (PCAP) Analysis using Wireshark
    • Windows system internals, knowledge of PowerShell
    • Linux Kernel and basic scripting (Bash/Python) knowledge
• Analytical mind with strong attention to detail and a commitment to quality of service
• Strong customer facing written and verbal communication skills with the ability to effectively communicate complex security concepts with end customers
• Demonstrated experience to confidently handle escalated client issues, diffuse challenging situations and deliver an optimal customer experience
• Natural ability to thrive in a fast-paced and time sensitive environment