• Work with the ClickUp University manager to build educational content for ClickUp customers through multiple methods of delivery.
• Work with other instructional designers to collaborate & execute
• Work with live trainers to scope On-Demand, eLearning content
• Develop high-quality eLearning content to enable our customers' success and ensure adoption. This includes product knowledge and best practices in courses, activities, certifications, videos, scripts, and more!
• Analyze existing ClickUp University materials to assess additional learning needs and develop additional content
• Work closely with Revenue teams and SMEs to develop training materials
• Partner with customer success and professional services to determine best practices and scope eLearning content
• Update a CMS that's regularly updated based on outdated content, revamped value prop, and product releases
• Build intake process to manage requests and edits from customers and Revenue teams
• Participate in building processes to scale ClickUp University, content creation, review process, and team collaboration
• Standardize course, activities, quizzes, certification, and video script structures and templates.
• Collaborate on the design of a customer certification and badging program
• Collect and analyze data to evaluate learning program effectiveness
• Define content strategy, framework, learning paths, and courses for eLearning
• Identify and define key metrics for assessing content effectiveness

• 3+ yrs in education/training development or relevant experience
• Effective communicator: written, verbal, and listening
• Experience with course authoring tools (Articulate 360, Adobe Captivate, etc.)
• Experienced in defining and building video and course content, ideally for SaaS products.
• Knowledge of different learning methods and ability to blend methods to best fit learning objectives
• Ability to prioritize and adapt in a fast-paced environment
• Ideally a background in Project Portfolio Management or Collaborative Work Management space.
• Strong project management skills.
• Strong interpersonal skills, building relationships and influencing others to get things done, and prioritization.
• Experience working cross-functionally with different enablement and revenue teams.

• PMP, Agile/SCRUM certification.

#LI-Remote

#LI-GP2

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!

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