Instructional Designer
ClickUp
- Work with the ClickUp University manager to build educational content for ClickUp customers through multiple methods of delivery.
- Work with other instructional designers to collaborate & execute
- Work with live trainers to scope On-Demand, eLearning content
- Develop high-quality eLearning content to enable our customers' success and ensure adoption. This includes product knowledge and best practices in courses, activities, certifications, videos, scripts, and more!
- Analyze existing ClickUp University materials to assess additional learning needs and develop additional content
- Work closely with Revenue teams and SMEs to develop training materials
- Partner with customer success and professional services to determine best practices and scope eLearning content
- Update a CMS that's regularly updated based on outdated content, revamped value prop, and product releases
- Build intake process to manage requests and edits from customers and Revenue teams
- Participate in building processes to scale ClickUp University, content creation, review process, and team collaboration
- Standardize course, activities, quizzes, certification, and video script structures and templates.
- Collaborate on the design of a customer certification and badging program
- Collect and analyze data to evaluate learning program effectiveness
- Define content strategy, framework, learning paths, and courses for eLearning
- Identify and define key metrics for assessing content effectiveness
- 3+ yrs in education/training development or relevant experience
- Effective communicator: written, verbal, and listening
- Experience with course authoring tools (Articulate 360, Adobe Captivate, etc.)
- Experienced in defining and building video and course content, ideally for SaaS products.
- Knowledge of different learning methods and ability to blend methods to best fit learning objectives
- Ability to prioritize and adapt in a fast-paced environment
- Ideally a background in Project Portfolio Management or Collaborative Work Management space.
- Strong project management skills.
- Strong interpersonal skills, building relationships and influencing others to get things done, and prioritization.
- Experience working cross-functionally with different enablement and revenue teams.
- PMP, Agile/SCRUM certification.
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Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
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