People Operations Lead
ClickUp
ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week. 🦄
The Role:
- Provide day-to-day support to the People Operations team, ensuring smooth operations and outstanding service delivery.
- Manage our ticketing system in collaboration with People Ops Specialists, ensuring timely responses to employee inquiries within SLAs, and escalating complex issues when necessary.
- Analyze team workload and workflows by using metrics and data to identify opportunities for improvement and escalating recommendations to senior leadership.
- Drive efficiency and automation by supporting the development and implementation of new processes, guidelines, tools, and systems that align with the organization’s goals.
- Collaborate on global and regional initiatives to enhance operational processes and employee experiences, and ensure HR policies and procedures are up to date.
- Assist with core HR functions such as benefits administration, employee records management, offboarding, and other operational tasks, ensuring precision and integrity in all processes.
- Lead, coach, and mentor a team of People Ops Specialist by providing ongoing training and professional development to ensure outstanding service delivery and personal growth.
Qualifications:
- Minimum 4+ years in HR, People Operations or a similar role (bonus points if you've been in the trenches and survived the chaos)
- Experience with various People systems (Workday strongly preferred)
- Excellent interpersonal skills and ability to work as part of a team
- Knowledge of basic HR management practices and procedures
- Strong communication skills
- Ability to handle sensitive information with the utmost discretion
- Management experience not required. If you're the type who’s ready to lead but just waiting for the chance to prove it, we want you to apply!
Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
ClickUp collects and processes personal data in accordance with applicable data protection laws.
- If you are a European Job Applicant, see our privacy policy for further details.
- If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details.
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.