Location: Bucharest (hybrid role - 2-3 days in our office in District 1)

The role:

As an International Renewals Analyst at Armis, you’ll play a key role in managing the renewal process of our fast-growing customer base while working closely with Customer Success Managers and Account Executives.

In this role, you will be instrumental in helping to build our processes around renewals management and advocate for process updates to improve operational efficiency. We pride ourselves on giving you the room to stretch and grow professionally while helping us make significant improvements to our renewal program.

This role will be supporting Israel, Italian, German and Norwegian markets - Hebrew language capabilities are a must and additional languages would be very beneficial in this role

What you will do...

• Oversee all assigned contract renewals to ensure timely and accurate execution
• Enlist the efforts of Customer Success Managers and senior management when necessary to accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction
• Own contract processes to close - including renewal CTA management, quote creation, maintaining Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature to close.
• Work with CSM team to identify at-risk accounts and put together a strategy to secure the renewal, as needed
• Partner with CS Ops and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
• Establish and maintain effective, cooperative working relationships with customers, both via phone and email. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, etc
  
  

What we expect...

• 4-6 years experience in a Sales, Customer Success, or Renewals Management role
• Proficient communicator in English and Hebrew
• Intellectually curious self-starter with a knack for problem-solving
• Experience with negotiation and discussing pricing terms
• Experience in a customer-facing role
• Has managed a book of business or prospect target list effectively
• Comfortable with a high volume of accounts and live engagements with prospects/customers
• Familiarity with contracts, terms of service, and legal issues
• Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders
• Phenomenal organizational skills and attention to detail
• Experience with Salesforce (particularly working with the ‘opportunity’ object)
• Gainsight experience preferred
• Experience with Forecasting tools is ideal (e.g. Domo)
• Ability to work effectively with many different personalities and cultures.
  
  

We know there is a lot to consider when applying for a new job, and quite often job descriptions provide a lot of detail for candidates… but here at Armis, we strongly encourage you to try to avoid the ​​confidence gap​.​​ We don’t expect you to meet each of the listed requirements perfectly to be considered for any of our roles.